Dear Georgia Department of Revenue:
I see you still have not gotten your act together, despite my April 27 plea. At that point, it had been more than three weeks since I had mailed in my tax return that necessitated a refund.
Time passed.
Three more weeks.
The “Where’s my Refund?” portal indicated that my return had been received, and I should allow 30 business days to receive the refund.
I decided to call you last week (May 19 to be exact) just to see if I could narrow that field a bit.
I waited on hold for 30 minutes then received an option for a call back. I chose “yes” and got the requested call in fewer than 30 seconds (bizarre).
The foul-tempered woman on the phone revealed that my refund had been cleared for processing May 12, and it was in the queue to be deposited in my account. She informed me I should allow 30 business days.
That same day, the portal indicated that my refund was processing, and I should allow 15 business days.
This is what I found on the portal today:
What the FRESH HECK is THAT? Ninety BUSINESS days?
There is a big difference between 15 business days (three weeks) and 90 business days (18 weeks) and even the 30 days (six weeks) quoted on two different occasions. Ninety days would mean I should have my refund by Sept. 16 — nearly SIX MONTHS after I mailed the return to you. You do realize that’s insane, right? Especially when you consider that I would have gotten it within 72 hours if I had been able to file electronically. Three more months from that date, and I’ll be filing for a new tax year.
Let that sink in a bit.
Get it together, Georgia. You already are out of whack in so many areas. Don’t add to the list.
I hate you. So much.
Sincerely angry,
Beth