Dear UPS,
You SUCK. Truly and completely.
Scenario:
Gideon left his glasses at a friend’s house. Friend and friend’s mom sent them back via UPS. They never arrived. Tracking number came up as “invalid” on phone searches. A computer search turned it up in Alpharetta. Where? I don’t know. This is all the information I had:

Left at the front desk WHERE in Alpharetta? Friend and mom shipped from Brookhaven to Gideon in Savannah! (Note: Brookhaven is 20 miles away from Alpharetta, and both are more than 270 miles from Savannah.)
So I filed a claim.
A month went by with no answer.
I emailed you.
This is what you said:

Shan K., I can ASSURE you it was not delivered to the address.
I wrote back. (I TRIED to call, but was hung up on TWICE.)
Then Ana Z got involved.

- The delivery address was correct. I confirmed that with friend and friend’s mom and THE ACTUAL RECEIPT.
- They sent it from Brookhaven. The package ended up in Alpharetta.
- There are EIGHT UPS stores in Alpharetta.
I called ALL EIGHT stores looking for a Richard who was working there in March. The LAST store I called was the only one with a Richard. He happened to be working when I called.
Oh, yeah. It’s right here.
He confirmed that the address was correct. And then CHARGED me to have it resent.
Why? Because the package was sent originally from a different store. UPS stores are franchises. So Alpharetta is not responsible for Brookhaven.
So to recap:
- The first driver was lazy as hell. (Mailing address was accurate.)
- The claims process is a joke. (No updates/information.)
- Your customer service is beyond laughable. (Didn’t actually do anything and gave conflicting information.)
- I’m out $11.68 and time out of my life to deal with this hassle. (Evidence of your sucktitude.)

YOU should have tracked down this package for me. I should not have had to call EIGHT stores to find one with an employee named Richard. And I want my $11.68 back.
Never again, UPS.
Sincerely,
A Former Customer