Dear Wilfred:
I’m not a fan of your company and you right now. Thanks to you, we all nearly killed each other this weekend, and I’m covered in bruises.
No, not domestic violence.
Moving.
We were just moving from one place in the neighborhood to another.
Note: It sounds like this might be easier. It’s not. You think, “Oh, I can come back for this.” But then you have 1,000 trips back.
I hired you and your team to move the big stuff. Like a sleeper sofa and mattresses.
I scheduled it for 2 p.m. thinking we could get the little things ourselves.
Then you started changing the plan — again and again.
You didn’t come at 2, though. Or ever. After many calls and texts, the best you could do was 5:45. When we had to get the truck we rented back by 6.
So thanks for nothing.
You noted in one of the phone calls that you want to preserve your five-star rating — one of the reasons I chose your company.
Well.
Sorry, Wilfred: You don’t even rate a star.
Hope you get your act together for the sake of future customers.
Beth
Observe and report 
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