Observe and report

Dear Vogel State Park Employees:

My son and I needed to get some fresh air, so we booked one of your efficiency cabins for two nights.

The reservation process was easy.

Getting into the actual cabin was not.

We stopped at the visitors center to check in. It was locked, but there were two signs on the door.

I called both numbers and had to leave messages. Messages!

I opened the app. Checked my reservation. Yep: Everything was in order.

We went to the cabin. Saw this:

Great idea, if only the code came with the confirmation email.

It did not.

Me to Gideon: Well, it’s 3:30, and check in is at 4. Maybe I’ll get the code when I check in on the app then.
Gideon (skeptically): Maybe.

We went to the store to buy supplies. At 4, I checked in on the app.

Checked in — great! No door code — not great.

The beleaguered old man at the front gate when we returned was no help.

Just keep calling! You’re not the only one trying to check in.

We went back to the visitors center. Called the numbers. Left two more messages.

I was about to go FULL KAREN.

Suddenly, I see a Georgia State Parks official truck whizz by.

Gideon: Mama! Look!
Me: I see it!

I take off in hot pursuit. And by “hot pursuit,” I mean 20 mph. The speed limit is 15.

The truck stops at the boathouse. A harassed woman gets out. Looks at me in surprise as I pull up behind her.

Me: We’re trying to get into our cottage and have been calling the numbers.
Her: No one has time to answer the phone.
Me: So how do we get in?
Her: Knock on the back door of the visitors center.
Me (gaping in shock): Ok. Thanks.
Her: And slow down!

Back at the visitors center, we go around back. It’s clear that members of the public are not supposed to be back there.

Gideon knocks. We hear scuffling. The door opens a crack. A youngish blonde woman peers out like this is a damn speakeasy!

Center dweller: Yes?
Me: We would like to check into our cabin.
Her: One moment. (Shuts door.)

In a couple of minutes, she returns with a code written on a sticky note.

Me: Thank you. We’ve been trying to call.
Her: Yeah, we’re not answering the phone. We’re doing inventory.

Inventory! WHY? When people are trying to check in?!

FFS.

Anyway.

The code works. The cottage is great. All is well.

The lake and grounds are beautiful. But your check-in process sucks.

Please get it together.

Thank you,
Beth, a Georgia resident and state park consumer