Observe and report

Dear Mike,

In my last post, I noted some, um, issues with my move — issues beyond those caused by the seller, my neighbor. Your moving company caused additional agita.

Let’s start with the fact that you were supposed to send three guys between 10:30 and 11:30 a.m.

I was there waiting at the storage unit by 10. I left just before noon to go sign the closing papers. My saintly realtor took my place while I was closing.

We had no way of knowing that you meant 10:30-11:30 Hawaii Time.

Your guys showed up just after 3. And there were only two of them. And these two had been on two other jobs previously. So they were tired. Moving SO SLOWLY. Great for you as you charge by the hour.

🙄

For THREE HOURS, you promised me that two more guys were coming. When they finally showed up, one left immediately. Again, third job of the day. The other stayed, but complained the whole time, talked to his baby mama on the phone, and barely did anything. And he was wearing slides. SLIDES!

Night fell.

I was DYING.

I couldn’t stand it. I started helping.

Yes, you read that right: I was paying your company to move my stuff, but I put myself to work.

You sent two more sloths workers. Around 8 (8!), the storage unit was finally empty.

Let me remind you that one man, one woman and four teenage boys loaded the same size truck in less time than your “professionals.” And for the price of Zaxby’s.

Then it was time to unload at my house. Angry man left. The others stayed. Actually stepped up the pace. They wanted to be done as much as I wanted them to be done.

Everything was in a bit after midnight. MIDNIGHT, MIKE!

But then I overheard the two original guys talking about how they were going to get home. They don’t have cars. Their buses weren’t running. You — their boss who had scheduled them for three jobs in one day — told them to figure it out themselves. An Uber would be very expensive.

Sigh.

I drove your employees home, Mike.

Josh was going to walk back to just outside the Central West End. He apparently walked to work — a three-hour journey.

I don’t know how Jeff was going to get back to Washington Park, ILLINOIS.

I got back home around 3 a.m.

I think you should have given me a massive discount, but you didn’t.

I think the money I spent should go to your employees, but it won’t.

You thrive because you pay them $14 an hour, no benefits.

I told Josh and Jeff that Target pays $15 an hour with benefits.

I hope they take my advice.

More advice to anyone who will listen: Don’t use your company.

Sincerely,
Beth, a former customer