Observe and report

Dear UPS,

You SUCK. Truly and completely.

Scenario:

Gideon left his glasses at a friend’s house. Friend and friend’s mom sent them back via UPS. They never arrived. Tracking number came up as “invalid” on phone searches. A computer search turned it up in Alpharetta. Where? I don’t know. This is all the information I had:

Left at the front desk WHERE in Alpharetta? Friend and mom shipped from Brookhaven to Gideon in Savannah! (Note: Brookhaven is 20 miles away from Alpharetta, and both are more than 270 miles from Savannah.)

So I filed a claim.

A month went by with no answer.

I emailed you.

This is what you said:

Shan K., I can ASSURE you it was not delivered to the address.

I wrote back. (I TRIED to call, but was hung up on TWICE.)

Then Ana Z got involved.

1. The delivery address was correct. I confirmed that with friend and friend’s mom and THE ACTUAL RECEIPT.
2. They sent it from Brookhaven. The package ended up in Alpharetta.
3. There are EIGHT UPS stores in Alpharetta.

I called ALL EIGHT stores looking for a Richard who was working there in March. The LAST store I called was the only one with a Richard. He happened to be working when I called.

Oh, yeah. It’s right here.

He confirmed that the address was correct. And then CHARGED me to have it resent.

Why? Because the package was sent originally from a different store. UPS stores are franchises. So Alpharetta is not responsible for Brookhaven.

So to recap:

1. The first driver was lazy as hell. (Mailing address was accurate.)
2. The claims process is a joke. (No updates/information.)
3. Your customer service is beyond laughable. (Didn’t actually do anything and gave conflicting information.)
4. I’m out $11.68 and time out of my life to deal with this hassle. (Evidence of your sucktitude.)

YOU should have tracked down this package for me. I should not have had to call EIGHT stores to find one with an employee named Richard. And I want my $11.68 back.

Never again, UPS.

Sincerely,
A Former Customer

*Sorry, Stevie.