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Posts Tagged ‘Customer service’

Isn’t FOX News basically a scam targeting seniors? I can see why this administration wouldn’t want seniors to recognize a scam — like voting for a con man.

Hey kids!

Auntie Beth has a fun new game for you. It’s called Truth AND Consequences.

We’ll start with a scenario. You decide if it’s real or if Auntie Beth’s fertile imagination made it up Onion-style. Here’s an example:

Trump administration fires more than 300 staffers at the National Nuclear Security Administration. Rehires them the next day when they realize those people oversee America’s nuclear weapons. But wait: They can’t locate their personal contact info and are asking remaining employees for help.

Is this real or fake news?

If you answered real, you are RIGHT!

Are you ready? Here we go!

USDA accidentally fired officials working on bird flu and is now trying to rehire them.

REAL!

A reality TV star in charge of transportation weighed in on autism research promoted by an anti-vax former (?) heroin addict in charge of health.

REAL!

Trump just delegitimized a vaccine he was proud of getting to the public quickly.

REAL!

A non-elected, non-government person with no oversight has been given broad access to internal, confidential U.S. government databases and is making sweeping decisions on funding programs based on whether he thinks they are valuable or not. Oh, and he makes $7 million per day from the very same government.

FAKE NEWS! Elon Musk makes $8 million per day from all his federal contracts.

VP Vance refused to meet with the Chancellor of Germany, but did meet with the leader of the far-right German party who calls Holocaust remembrance a “guilt cult.”

REAL!

Speaker of the House Mike Johnson and Senate Majority Leader John Thune said that Trump cannot continue to govern through Executive Orders — that they are done being “his bitches,” and he must work with Congress.

Please. Are you kidding? That’s as FAKE as RFK Jr.’s tan. Those two couldn’t find a spine if they were locked overnight in the Brooklyn Bone Museum.

The man above was busted for:

A. Serving minors in his bar.
B. Drinking on the job.
C. Cheating on his taxes.
D. Causing an international PR crisis.

This is a toughie. It’s D for sure, but also likely C and B (though it LOOKS like A if you happen to just glance at the TV*).

Old man who has been accusing everyone of spending too much money spends $5 million for a joyride around a racetrack.

REAL!

Two Republican reps have introduced legislation to increase your bank fees.

REAL!

And one wants to rename Greenland to “Red, White, and Blueland.”

REAL!

A woman reported to be a Chinese spy has been chosen to head national intelligence for America.

FAKE NEWS! Tulsi Gabbard allegedly works for Russia.

The President of the United States of America declared himself king.

REAL!

The Internal Revenue Service is about to lay off 6,000 employees in the middle of tax season.

FAKE NEWS! It’s closer to 6,700.

The image above is of:

A. Mr. Potato Head in human form.
B. A man who claimed that advising people of their rights is a crime.
C. A contributor to Project 2025.

The answer is both B and C, but A also appears to be true.

The wheelchair-bound governor of Texas signed a bill overturning the very policies that are supposed to help disabled people get a fair shake.

REAL!

How many out of the 15 did you get right? (Were you even able to add up your score through your tears and/or blinding rage?)

This is America, y’all. Schoolhouse Rock didn’t prepare us for this bullshit.

The United States has three branches of government. At the moment, only the executive branch and judicial branch seem to be active. The Republicans in Congress seem to be OK with Trump governing via Executive Order.

Auntie Beth says if you don’t like it, call your Senators and Representatives. Auntie Beth knows that a woman’s place is in the resistance.

*According to my friend John.

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Dear Drunk Students From Last Night:

I hope your hangover is not too bad. Perhaps you are still mad at me, but I’m betting you forgot our entire interaction.

I’m sorry I had to be the bad guy.

My volunteer job at the concert’s beer garden required me to enforce just three rules:

  1. Must have a pink wristband to enter.
  2. No beer outside of the beer garden.
  3. No passing beer over the beer-garden barrier.

I stopped one of you from violating No. 2 and had this exchange:

Me: Sorry, you can’t leave this area with those [gesturing to his two cups of beer].
Him: Am I supposed to chug them?
Me: I’m not recommending that, but you can.
Him: But I want to go hear the music.
Me: Great! You can do that right here.

Another one of you tried to be slick by putting the cup close to your body and walking out while turned away from me.

Listen, girl: I was young once too. I know ALL the tricks.

Rule No. 3 was — by far — the one that caused you the most dismay.

To be fair, the setup wasn’t great. There should have been a fence for the fence.

But policing that line with you was rough.

Beer makes some of you very bad-tempered. I almost had to call security. (That would have meant breaking up the officers’ coffee klatch though.)

Luckily, only a handful of you acted the fool. Most of you were well behaved.

Also, I was thrilled that the beer ran out quickly, and I was relieved of my duties.

Y’all seemed to have a great time overall and enjoyed the concert. That’s good.

Fairly well-attended concert for an artist whose name escapes me.

I did NOT have the greatest time, but that’s ok. I performed a necessary service by reducing liability.

Take some Tylenol. Drink water. Eat a bagel. You’ll be fine.

Maybe I’ll see you next year!
Beth

*Billy Currington, who had his own substance issues.

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Dear St. Anthony,

I’d love your help in finding the parking access card, building fob and door key for my Airbnb.

Veronica the Cleaner took a pic of the bundle last Sunday to show that the guest returned it.

But when Amit checked in Friday, it was nowhere to be found.

There were no guests in between.

Unless I hosted ghosts. Or aliens.

I try to offer a five-star experience, so I set to work to try to fix the issue, even though I was in Savannah trying to spend some time with Gideon on his spring break.

The fob was the immediate concern. Well, the property manager only works Monday-Friday, and she was off Friday. NO ONE ELSE can distribute them. Fob is a no-go until Monday.

I still needed to get a new access card and key and to change the code on the lock.

I have friends in Atlanta, but that’s a big ask.

As I was flying through Atlanta on my way back to Portland, I decided to see if I could extend my layover.

The noon flight was sold out. Standby didn’t look promising. The 3 p.m. would get me there at 4, but my PDX flight left at 7.

Three hours to get out of the airport, run these errands, and get back through security?

My blood pressure is skyrocketing just thinking about it.

ANXIETY INTERLUDE.

I could either sit in the airport fretting for hours or get on the road.

I canceled my SAV-ATL flight and rented a car.

I have two sayings:

Experience is what you get when you don’t get what you want.

Bad decisions make good stories.

I got quite an experience and a story.

All was well until I entered Atlanta’s orbit. I am from Atlanta. I know traffic.

We always say, “Atlanta is an hour away from Atlanta.”

This was worse than almost anything I had ever seen. Add one hour to the journey.

Peachtree Street was a hot mess.

I mean … WTF?!? Seventeen minutes to drive 2.6 miles.

I got to the condo, grabbed the extra set of keys, and found a hardware store. That was the easy part. PASS!

Next I tried to change the code on the door lock. Somehow, I have the wrong programming code saved in my phone and no tools to take off the lock to get at the info inside. FAIL.

I went to the parking garage to get a replacement access card. The person who can do this works Monday-Friday. NO ONE ELSE can distribute them. Of course. FAIL.

So if you are keeping track, you can tell that I got virtually nothing accomplished. I wasted time, money and energy.

I am a glass-is-half-full person, so let’s look on the bright side:

  • I earned Skymiles and Expedia OneKeyCash on the car rental. Clearly that’s better than keeping my actual money. 🙄
  • I got to test drive a Subaru Forester. It’s THE car for folks in the Pacific Northwest. I’m trendy!
  • I got to catch up with my friend Jennifer on a two-hour call. Two hours! Y’all know that’s huge for me.
  • I met Amit, who is lovely, and now has a brand-new door key. Hope he gives me a good review. I did go the extra mile. 😉
  • I got my heart pumping thanks to road rage. Can we call it a Traffic Tantrum? (My agita!)
  • I really got to SEE Peachtree Street. Never paid much attention to most of the buildings before.
  • And also Peachtree Center Avenue, onto which I detoured.

Then I had to race to the airport.

It was … not a fun trip. And not productive. But at least I tried.

Tony (if I may be so bold), it would be great if you could somehow make the wayward items turn up during Amit’s stay.

Speak to the aliens, please. Have them beam them back down.

Thank you!

Your pal,
Beth

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Dear British Folks:

You know how I love your TV shows. I can’t get over the full frontal on regular TV.

Even your reality shows are so different from ours in America. They are just so civilized. I mean, just look at the “Great British Bake Off.” The competition is with THEMSELVES. “Oh this tart. It’s just not my day” and the like.

But then there is “Four in a Bed.” I saw a side of you people that shocked me to my core.

(Interruption for people who aren’t familiar with the show: Four innkeepers take turns staying at each other’s places then rate them on facilities, breakfast, host attitude, etc. They also pay what they think the stay was worth. There’s a winner at the end.)

In Season 14, Episode 1, Mandi didn’t like that Natalie, who wears the pants in her relationship with Mark (contestants noted this repeatedly), deducted some points for cleanliness because there was a dust layer on the nightstand.

Well. That meant WAR.

When it came time for the stay at Mark and Natalie’s, this lady stood on the nightstand to find cobwebs on top of the four-poster bed. She was on her hands and knees in the bathroom to look close enough to find wee stains in the toilet grout. She deducted points for two hairs on the carpet. A six for cleanliness was a low blow, considering she only gave a two to “Sleeperdorm” that actually had a wee-stained mattress and suspicious drips down the wall.

I’ve never seen a more vicious show in your country.

And I watch plenty of British TV.

Anyway, thanks for making me feel better about our miserable Housewives and whatnot.

Tra!
Beth

*Love me some slang.

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Dear Thrifty Car Rental:

Do not rent out electric vehicles. Seriously.

I’m a fan of them, in general, but they are not suited for the rental market for two main reasons:

  1. Miles possible on a charge.
  2. Availability of charging stations.
  3. Time to charge.

Ok, so let’s discuss No. 1. I was told at the JFK rental counter that the Chevy Volt that was forced on me** would get 250 miles per charge.

Perhaps that’s true if the owner takes care of the car. But this Volt was a rental. I was told it was fully charged when the rental fellow turned over the keys.

It didn’t look charged to me:

It looks like it has just over half a charge, but what do I know?

So I went on my way to visit my father on Long Island.

That brings us to No. 2. Random charging stations are available here and there, but there are only a few plugs at a time. With more and more people driving electric vehicles, sometimes there is a wait to charge. There’s also the No. 3 issue. I’ll get to that in a moment.

I found a charging station six miles from my father’s house. It was in a parking lot near a fire station. Luckily, he was able to go with me to set the car on charge, then we drove around and had lunch.

What if that hadn’t been an option?

And here’s the biggest problem: Time to charge (No. 3).

We left the car charging for 2.5 hours. And that wasn’t enough to get it fully charged from a 65-mile drive.

2.5 HOURS!

I had to find another charging station on the way back. (Why? To avoid the $60 fee for bringing it back on less than 100 percent charged. Seems like you REALLY like that dollar figure.)

This time, I managed to find a fast-charge place by a mall. There were five charging units, but only three were working. I had to wait to get one.

I plugged in the car, and waited. Tethered like a teenager to TikTok.

The charging unit said one hour to 80 percent charge. The Volt said 34 minutes to full charge.

Can you guess the Volt’s problem?

My guess is battery health.

It’s not like these cars are cheaper or cooler to drive. And you still have to pay for charging, so there’s no major saving over gas.

Home use is a great idea. I borrowed my friend Marlane’s Kia EV over Thanksgiving, and it was fantastic. I set it on charge in the garage overnight once it got low.

But for a rental? No thanks. Bad idea.

If you won’t take my advice, please just make a note in my file that I never want to rent one again.

Thanks,
Beth

*A classic.

**I got the manager’s special rate with the best available car. The Volt is what was offered. I asked (read: begged) for a regular car. No, ma’am, unless I wanted to pay $60 extra.

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Captain’s Log, Day 1 (and lead up)

Movers came.

A ramp on my steps!

Car transport service came.

It was weird to watch my car drive away without me.

I packed the remaining stuff for the RV and worried about space.

The next day, the epic road trip started out fine. I had to pick up the RV in Kansas City, so I hitched a ride with my brother who was headed there for a gig.

Look at me with Lodell: fresh faced and ready for adventure.

Why did I have to get it in Kansas City? Good question. Cruise America doesn’t have any locations closer to St. Louis. It was KC or Chicago. Weird, but ok.

While on the way, Gideon was updating me on the flight. Allegiant flies direct from Savannah, Georgia, to Belleville, Illinois, (close to St. Louis) seasonally. No frills, of course. It’s a sky bus.

Despite my flight tracker saying they were en route and the Allegiant app saying they were on time, they were delayed. No explanation.

According to Gideon, for a moment, it looked like they were going to board. But then, the flight was canceled. No reason given. No attempt to reschedule: Sucks to be you; we’ll give you a voucher.

The next flight out on any airline that would get them there that night was $1,319 per ticket.

Mama ain’t got that kind of cash.

Survey says: Delta for $259 the next morning.

I arranged all this while sitting on a stack of furniture pads in the RV place that doubles as a UHaul rental center.

So that was fun.

They headed home. So did I.

Despite being 30 feet long, the RV is easy to drive. It’s not cheap, though.

Yikes. That’s about 10 miles per gallon.

What I had been counting on was having help loading the beast for the trip with everything the movers didn’t take.

Thar she blows!

But that wasn’t the case. My next-door neighbors took pity on me and helped me with some of it.

I organized as much as I could before the heat melted me like the Wicked Witch of the West.

Next up: The adventure begins. For real this time.

* Of course.

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Dear Mike:

You absolutely did NOT find something that would interest me. In fact, if you knew me, you would know that is the LAST job that would interest me. Also, unless mini golf counts, I am completely unqualified.

How did you get my email address? I don’t know you. What profile? Linked In? If so, it STILL doesn’t match up.

Take me off whatever list you have.

Kthxbyeeee,
Beth

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Dear Rep. Ann Kelley,

What — and I mean this sincerely — the f*** are you doing?

WHY would you propose a change to the Missouri House of Representatives rules that forces women to cover their arms?

And you are a woman. What the heck?!

Let me get this straight: You lost your mind over requiring people to wear masks a couple of years ago to stop the spread of COVID, but now you are forcing women to wear sleeves?

You claim it was to clarify language to be “equal” to men. (By the way, you really should hire a PR person or copy editor or SOMEONE to help you with your writing skills.)

Sure it was.

I can’t believe it was adopted 105-51. (Note that the House is made up of 116 men and 43 women. Party affiliation for reference: 111 R, 52 D.)

I can’t believe you wasted any time on this at all. Have you seen the state rankings? Just look!

30th in Education

42nd in Public Safety

42nd in Healthcare

I swear to God — you are affecting my healthcare: my mental health!

I really don’t know why I’m surprised at either of the things above. It’s so much easier to control women and what they do and wear rather than tackle big issues in all people’s lives. Right, Ann?

What an embarrassment this is for the state. You want to be in the international consciousness with this foolishness?

I’m so glad my representative didn’t vote for this nonsense. (Granted, I think he was absent that day.)

Pull yourself together, please. Focus on important issues.

Sincerely,
Beth, a Missouri resident with sense

Bare arms vs. bear arms (God forbid she wears a mask.) Photo credit here.

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Dear Holzhauer Auto and Motorsports Group:

It was the best of times. It was the worst of times.

Best?

When Gideon was visiting me, he found a 2014 Dodge Charger he liked at your establishment. (What is it with my kids and muscle cars? Just teenage boys, I guess.)

We took a drive to Nashville, Illinois, and purchased the car on the spot.

Gideon save up $2,000 for the down payment.

We were assured that you had inspected the car and all was well. We purchased a warranty to be on the safe side.

We drove back to St. Louis, and arranged for Gideon and Eddie to come up this weekend to drive it back to Georgia.

Worst?

I took the car for safety and emission inspections to get it registered.

I bet you know what is coming.

It failed the safety inspection because it needed a new catalytic converter, engine mounts, an engine leak fixed, etc.

I think you knew this. That’s why we got such a good deal.

And your warranty doesn’t cover any of that. Of course. (So what good is it? I’d love to know.)

More than $6,500 later, the car is finally road worthy.

Happy about the car. Not happy about the 12-hour drive ahead.

Sigh.

It was worth it to see Gideon so happy, but I’ll be contacting you tomorrow for a discussion.

Talk to you later!
Beth

*Thanks, Rihanna!

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Dear Detroit Marriott at The Renaissance Center,

I attended my annual research conference in you this week. I am NOT a fan, and I will not be back (unless I have absolutely no choice).

How do I loathe thee? Let me count the ways:

  1. Your staff is not prepared for guests. The line was 10 deep for check-in, and you had one person actually working. Three other employees — one of whom looked like a manager — were at the other end of the counter chatting. Do their eyes work? Couldn’t they see the line?
  2. Your building is not prepared for guests. There are six elevators “servicing” floors 40-70. Only two appeared to be working. A gang of fellow conferencers and I waited 10 minutes Thursday night for an elevator to take us down.
  3. Your events staff is not prepared for guests. Two thousand people attended the last in-person AEJMC conference (Toronto, 2019). That is standard for this conference. Yet nothing was set up to handle this influx of people. Your staff selected large rooms for small events (e.g., the University of South Carolina alumni breakfast featured three tables for eight in a cavernous room) and wee rooms for major events. For example, the Broadcast and Mobile Journalism group awards ceremony and reception was in the tiniest conference room I’ve ever seen. No tables. For an event that featured food and drinks. Group leaders who got to the event early drug in tables and chairs for the 50 or so attendees. Way to go, Marriott!
  4. Your technology support is not prepared for guests. This conference is primarily for journalism/mass communications professors. You know: People who communicate. They have devices that need to be charged. Outlets were few and far between.
This is the ONLY OUTLET in the room!

The various other problems fellow attendees and I experienced had to do with The Renaissance Center in general. It is, generously, an atrium-focused maze of wasted space.

Circulation Ring = CIRCLES OF HELL
Trust me: You can’t get there from here
No, you don’t really want to sit and meet/eat/work do you?

There is a shocking lack of open restaurants. Again, conference of 2,000+ people (and AEJMC was one of at least three going on at once). Hotel with 70 floors of rooms. Yet, it was hard to find a place to eat. Literally (see maze above) and because so many were closed. Note: There was a VERY bougie seafood restaurant open, but who wants to pay $75 for shrimp?

Desperation signage
Starbucks: closed
Another Starbucks: closed
Food court: mostly closed
Oh look! The open Burger King that I thought was only the stuff of legend.

Then there is the location. You are on the Detroit River. So a riverwalk with shops and restaurants would make sense. Apparently, it only makes sense to me. I would not say the United States side has ample commerce. The Canada side (Windsor) looks promising.

The Renaissance Center provides a great view of our northern neighbor.

But once again, you can’t get there from here if you don’t have a car.

I realize that the pandemic took a toll on the hospitality industry. That said, people are traveling again. Conferences are back in person. Do better, or you won’t have guests to piss off anymore.

Sincerely,
Bonvoy Member on Floor 47

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