Observe and report

Dear FedEx and Bright Cellars:

Thank you for working together to offer me new challenges to overcome. I feel so empowered now that I’ve successfully passed numerous levels of gameplay and defeated the final boss in an epic showdown.

Level One: The Cancellation

To pass this level, I finally had to cancel my Bright Cellars subscription FOR REAL THIS TIME. I live one mile from a Total Wine & More. I resisted your offers of free bottles and credits. I accepted ONE LAST SHIPMENT to use my various credits.

Level Two: Shipment Attempt 1

This one was tricky. My package was returned to Bright Cellars because the FedEx driver said no one was home Sunday. I was home. No one even rang the doorbell. I realize now that the cheat code to win this level was that I needed to sit on the stairs outside my front door all day. Still, somehow I forged on to the next level.

Level Three: Shipment Attempt 2

This was a tough level because I had three villains to defeat.

1. Bright Cellars had to change the address to the leasing office.
2. FedEx had to make sure to put “leasing office” on the shipping info.
3. The (nasty) manager of the leasing office had to be notified that a package was on the way.

Level Four: Shipment Attempt 3

Another difficult level. FedEx, you were wily, and required numerous maneuvers.

1. I had to call and convince you to hold the package at the FedEx facility in Norcross so I could pick it up. You told me to call the facility after 5.
2. I called the facility after 5. I was put on hold three times. Finally, an unpleasant woman said she could not hold the package for pickup unless FedEx customer service (yes, her same company) told her to hold it. That I needed to call customer service, and have them call her.
3. I called FedEx customer service again. I made Geordie write a note in the shipment file, and call the facility witch.

CUT SCENE:
Late evening phone call from the FedEx facility in Norcross to explain that the reason my package wasn’t delivered was because the leasing office hag wouldn’t sign for it.

Level Five: The Pickup

“If no one answer keep trying until they do.”

This level required me to call all the extensions. Twice.

Level Six: The Final Showdown

The final boss was a lovely man who — at first glance — just seemed like a beleaguered employee. But this level required an ID and signature on a digital pad that would not accept signatures. Still, I persevered.

I will now treat myself to what’s in the box.

It had better be THE BEST WINE I’ve ever tasted to be worth this difficult adulting game.

In sum: I never want to play this game again.

I hate you both,
Beth

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