Dear Royal Caribbean,
The travel industry has been hit hard. I don’t have to tell you that, as cruise companies such as yourself have experienced catastrophic losses.
So I would think you would be upping your customer service game.
I’d be wrong. Clearly.
You still suck.
After the first time we traveled with you, I vowed it would be the last.
But sometimes you have to go along with the group, and my group decided to give you another go.
We were supposed to go in June, but PANDEMIC. So we got a credit toward a future cruise.
On Tuesday, the group bat signal went up that it was TIME TO BOOK said cruise.
It is fairly easy to book a cruise (i.e., spend money) on your site.
You know what is not easy to do? ANYTHING ELSE.
- Link reservations with the others in the group? No. I have to call.
- See my credit? Nope. Call.
- Use my credit? Hell no. Call.
Sigh.
So I called, and got the very snippy Miguel. Here’s how part of the conversation went down:
Me: I’d like to use the credit from my cancelled cruise.
Miguel: I see that you spoke to a representative March 9 and were promised a credit.
Me: Yes.
Miguel: You want to use that credit toward the cruise you just booked.
Me: Yes.
Miguel: That credit has not been processed yet.
Me: Not processed? It’s been two months.
Miguel: Yes. I see that you called March 9. May I put you on a brief hold?
(Brief hold commences. Miguel returns.)
Miguel: You will receive an email next week with a confirmation code for the credit. You will then need to call back to ask to have the credit applied.
Me: So let me get this straight: I had to call to cancel to get a credit. Then call to get the credit processed. Then I have to CALL once I receive an EMAIL that my credit is ready so that I can have my credit applied.
Miguel: Yes.
Me: You know that’s insane, right?
Miguel (at his snippy summit): This is our process.
The next step is to link reservations so that we can all sit together at dinner. Miguel is aghast that I would want something else from him. He informs me that both Sophia and Petra have to put in their reservation notes that they want to link with me, and I have to do the same.
MY GOD.
I text both Sophia and Petra about this situation. We are the ones in our families who HANDLE THINGS. So we are handling things like the Tracy Flicks we are. All three of us are on the phone independently with you, Royal Caribbean. It is NO WONDER the wait time to speak to a representative is so long.
Sophia goes FULL KAREN and asks to speak to a manager. I’m so glad she did.
Sophia’s method was so effective that I actually got a confirmation from her, Sophia, via text. Not from you, RC.
Ignore my dark humor. It’s how I cope.
Unbelievable.
So. We will see you in December, COVID willing. But I know I’ll be on the phone with you sooner.
And you know how much I love talking on the phone (sarcasm alert).
Hoping you see my point,
Beth
Observe and report 
So many people who are TA. Join me to read/comment/marvel. @AITA_reddit #ThursdayThoughts #ThursdayTantrums
Posted in Advice, tagged Advice, AITA, Bright ideas, Comments, Complaints, Coronacation, Disorders, Family, Marriage, Media, Obsessions, Pandemic, Parenting, Peeves, Rage, Reddit, Twitter, White people on May 13, 2020| 3 Comments »
Hey Everybody!
Some days, the only thing keeping me going, joy-wise, is AITA on Reddit via Twitter.
Lingo to know:
AITA=Am I the Asshole?
OP=Original Poster
NTA=Not the Asshole
YTA=You’re the Asshole
TA=The Asshole (duh!)
ESH=Everyone Sucks Here
NAH=No Assholes Here
INFO=Not Enough Information
I go for the posts and stay for the comments. (Hats off to @WholeManDispose EVERY TIME!)
Anyway, let’s play a Coronacation game.
Here’s a multiple-choice quiz based on recent submissions. One rule: Make your guesses before checking out the feed. Answers below.
1. An OP complained about his wife sticking her hands down her pants at the dinner table. What was she doing?
A. Fixing her underwear.
B. Trying to be sexy.
C. Checking to see if it was her time of the month.
2. Are any of these appropriate at the dinner table?
A. Yes, OP is TA.
B. No, OP is NTA.
3. In a post just two days later, a different OP complained about his girlfriend bleeding all over their sheets during her time of the month. Why did this happen?
A. She didn’t realize she could still have periods.
B. He refused to buy her sanitary products at the store.
C. She didn’t feel like getting up to get a pad.
4. An OP complained about her husband refusing to name their soon-to-be-born son a family name (first-born son tradition for more than 100 years) so she wouldn’t be disinherited. What was the name?
A. Adolph
B. Gaylord
C. Stacey
5. In No. 4, the community determined what?
A. OP is TA and will scar her child for life.
B. OP is NTA and family traditions are important. Also, money.
C. ESH.
6. There is a follow-up post to No. 4 from the OP regarding the impending divorce.*
A. True
B. False
7. An OP, a nurse who leaves the house to work, complained that her husband, a lawyer who works from home, didn’t help her 8-year-old son find his dog while she was at work. What was he doing?
A. Cheating on her.
B. Taking care of their six-month-old daughter.
C. Playing Xbox.
8. An OP is mad that his girlfriend didn’t do what during the pandemic?
A. Organize her bedroom just like his.
B. Text him back after he texted her 31 times.
C. Come live with him instead of her parents.
9. An OP asked if he is TA for secretly getting a paternity test on his son. Why?
A. OP is white and his wife is black. His son is darker than his daughter.
B. OP thinks his wife cheated on him.
C. OP had a vasectomy, so therefore knows B.
10. An OP wants to know if she is TA for telling her stepdaughter not to switch out the food for OP’s cat, Mango, for what?
A. Human food.
B. Generic dry cat food.
C. A vegan diet.
Bonus point!
11. An OP is bewildered that the community determined that he is TA for what behavior?
A. Trashing his son and daughter-in-law on Facebook for lying about going to the in-laws’ house for Mother’s Day.
B. Being such a jerk that his son felt he had to lie about his whereabouts.
C. Doubling down on his actions in the post after the community weighed in.
D. All of the above
Answers:
1-C
2-B
3-C
4-B
5-A
6-A
7-C
8-A
9-A
10-C
11-D
* An update to the update: OP now claims it was all made up. Eh. Who cares? We’re all bored.
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