Dear Six Flags Management:
My son and I visited Six Flags Over Georgia yesterday. A Saturday in June. We must have been high to think that was a good idea.
You can’t do anything about the sun or the heat, but you CAN do loads about the rest of the experience.
My complaints fall into three categories: customer service, your app and basic human needs.
1. Customer service
You have none. Not a single person working there wanted to work there. That was clear. And some who were “working” were not.
Case in point: Macho Nacho.
We went into the restaurant at 1:14 p.m. — prime lunch time. Though there are two sides, only one side was open — despite the fact that there was food out and ready to go on the unmanned side AND you clearly had the staff on hand.
A few minutes later, four employees came in with Icees and stood around watching the others work.
It was at this point that I went partial Karen and emailed guest relations.
Meanwhile, my son faded into oblivion.
One other thing: If you are going to advertise that you have guacamole, please have guacamole.
2. The Six Flags app
As I am a diamond member, you send me surveys all the time. You always ask about the app. I always tell you it sucks.
Why? It’s useless. It doesn’t provide any information you can’t get inside the park all over the place.
You know what makes a theme park app useful? Ride wait times. Every other theme park app has them.
Not yours.
Plus, you have to have cell service to use the app. Service in your park is nonexistent. And your WiFi?
Right.
One of the incentives to use the app is the chance to earn points with checkins. (What these points go toward is a mystery, but whatever.)
Great, right? Haha! No.
3. Basic human needs
People need food, clothing and shelter.
I would argue that you deprived us of the first for longer than necessary (see Complaint No. 1).
No. 2 is not applicable here. I live in the South. I know how to dress for a day at the theme park.
No. 3, though, is applicable when it comes to the rides. There is no reason you can’t have canopies over the lines for the rides.
We wanted to go on the Goliath, but the wait time appeared to be an hour in the broiling sun.
No shade whatsoever.
No thank you.
All skin burns. My pale skin gets it worse.
I would argue that hand sanitizer is now a basic human need. Why have sanitizing stations when you don’t fill them regularly? We tried five before we found one with fluid.
Also bathrooms need to be stocked with toilet paper. I can’t believe I have to tell you that.
After one ride and lunch, we were ready to leave.
Gideon: I’ve had enough for today. Let’s go and come back on a weekday or some night.
Me: Good plan.
Please don’t send me an after-visit survey unless you really are planning to implement changes.
Kthxbye,
Beth
Observe and report 